Terms & Conditions
Sales and Orders
We sell pre-owned goods that may show signs of wear and tear. Prices reflect their condition. All white goods are tested and sold in good working order.
It is your responsibility to ensure the goods are suitable for your intended use.
Original manufacturer manuals are not provided, but we offer general guidance leaflets.
Refunds and Cancellations
All goods purchased in store can be returned for an in-store credit note within 14 days.
In accordance with the Consumer Contracts Regulations 2013, if you purchase from us remotely (e.g. by phone or online), you have the right to cancel within 14 days of delivery for a full refund. To cancel, please notify us within 14 days of receipt.
If the item is faulty, you may be entitled to a full refund, credit note, or replacement. Please refer to Section 8 (Warranty).
Acceptance of Goods
Please inspect the goods upon delivery. If you encounter any issues with the condition, delivery, or installation, please notify the delivery team immediately. If you reject the goods at this point, we will collect them at no charge.
This does not affect your statutory rights.
Delivery
We deliver within Wiltshire for a £25 fee. Delivery times are estimates and not guaranteed.
If you are not present at the agreed-upon time, a £25 redelivery fee will be applied.
If you choose to transport goods yourself, we are not liable for any damage that may result.
It is your responsibility to ensure that the goods will fit into your property. If they do not, a credit note will be issued minus the £25 handling fee.
Our team will attempt to place items in your chosen room. If access is restricted or unsafe, items will be left in a safe location.
If delivery fails due to the customer’s absence, the goods will be held for a period of 7 days. If redelivery is not arranged, the goods will be resold, and a credit note will be issued, minus the delivery fee.
Only one redelivery attempt will be made.
Customer Collection
Goods must be collected within 7 days unless otherwise agreed. Items not collected within 7 Days may be resold, and a credit note will be issued.
Donated Goods Collection
We collect donations within Wiltshire free of charge. Collection times are estimates.
Please keep items dry and indoors. We cannot collect items left outside in wet weather.
Removal and Installation
We take care during delivery and removal, but we are not liable for accidental damage. If concerned, we can leave items just inside or outside your property.
We are not responsible for any damage to floor coverings that may occur during delivery or installation. Please protect or remove them in advance.
We may install white goods (excluding cookers) if suitable connections and space are available. If not, a return visit will incur a charge.
We do not connect cookers. This must be done by a qualified electrician.
Warranty on White Goods
i. Warranty and Refund Terms for Our Reuse Charity
At our organisation, we provide a 6-month warranty on the following items from the date of delivery: cookers, washing machines, tumble dryers, dishwashers, and refrigeration units.
ii. Coverage Details:
The warranty explicitly covers only the primary functions of the appliances and excludes any minor cosmetic issues or non-essential features.
iii. Warranty Repairs:
If an item has been collected and later found to be faulty, it is the customer’s responsibility to return the item to KFR for inspection and resolution. If collection by KFR is requested, a standard collection fee of £25 will apply.
iv. Claims Submission:
All claims must be submitted in writing within the warranty period to be considered valid.
v. Refunds and Replacements:
White goods identified as faulty within the first 30 days after purchase are eligible for a full refund or replacement. For goods that are more than 30 days old but within the 6-month warranty period, repair or replacement will be provided.
vi. Service Fees:
If the fault is attributed to misuse, inadequate maintenance, or improper installation, a service fee will apply.
vii. Repair Process:
In cases covered under the warranty, our first course of action will be to attempt a repair. If the repair is not feasible, we may offer either a replacement or a credit note.
viii. No Fault Found:
If no fault is determined, a service charge of £15 per hour, plus a travel fee of 45p per mile will be incurred (with a minimum charge of 1 hour).
ix. Warranty Expiration:
Please note that the warranty concludes 6 months after the delivery date, irrespective of any repairs or replacements performed during this period.
Claims for Loss or Damage
We are not liable for indirect losses, such as spoiled food due to appliance failure.
Please ensure appliances are used safely and not left unattended.
Electrical Safety
All appliances are tested in line with UK safety regulations.
We strongly advise against operating appliances when not at home.
Payment
Payment must be made before delivery. We accept card payments by phone or cash on delivery.
We do not accept cheques or BACS.
We offer reduced pricing for customers on means-tested benefits. Proof may be required.
Statutory Rights
These terms do not affect your statutory rights under UK consumer law. Updated June 2025
